Mirela
& Associates has created this online privacy
statement in order to demonstrate our
firm commitment to online information
security for STATEBOARDHELP.COM
Mirela & Associates
will not sell, release, trade, or provide
to third parties any personal information
that is collected on Mirela & Associates
website. However, as outlined in the U.S.
PATRIOT ACT, Mirela & Associates could
be required to release individual information
to State or Federal Law Enforcement Agencies
if subpoenaed for an official criminal
investigation, terrorism or National Security
inquiry.
The following sections detail our site
security and online information gathering
and dissemination practices for this website:
Contact Information Collection
Online Product Information
Collection
Cookie Usage
External Links
Information Security
Practices
Choice/Opt-Out : Removal
of Information
Correct/Update : Update
of Information
Product Returns/Exchanges
Contacting Us
Contact
Information Collection:
Mirela & Associates
uses a contact form for website visitors
who wish to contact us via the Internet.
This form requires users to provide specific
contact information (like their name and
e-mail address) and demographic information
(like their zip code and phone number).
We use customer contact information from
this form to send the individual information
about our company. The customer's contact
information is also used to contact the
visitor when necessary and notify them
of new products and services when they
become available. Users/Customers may
opt-out of receiving future mailings;
see the choice/opt-out section below.
Online
Product Ordering:
Our site uses
an online ordering system for customers
to purchase our products and videos. We
collect customer's contact information
(like their name, phone number, street
address, city, state, zip, and e-mail
address) and financial information (like
their account or credit card numbers).
Customer information
collected from the order form is used
to send orders to the customer and contact
the customer when necessary. Mirela &
Associates may also contact the customer
in the future to notify them of new products
and services. Customers may opt-out of
receiving future mailings; see the choice/opt-out
section below.
Cookies:
Mirela & Associates
uses cookies in certain parts of our site
for product ordering progress (Shopping
Cart) and to enhance site security and
usability. (Customer Log-in Function)
These cookies do not track or record your
browsing habits or personal information
and are used only to enhance your online
experience at STATEBOARDHELP.COM.
Mirela & Associates
periodically may use outside ad companies
to display ads on our site. These ads
may contain cookies. Cookies received
with banner ads are collected by our ad
companies, and we do not have access to
this information. However, these cookies
cannot record or copy any personal information
provided to Mirela & Associates. The ad
companies have no access to any personal
information provided to the Mirela & Associates.
External
Links:
This site
contains links to other websites. We do
not release any personal information provided
to Mirela & Associates to these other
websites under any circumstances.
Information
Security:
This site
has security measures in place to protect
the loss, misuse and alteration of the
all information under our control. Orders
placed for Mirela & Associates products
are processed on a secure server using
SSL encryption technologies by Thawte
CA (A Verisign Commerce Company).
All information
provided to the Mirela & Associates is
stored on secured servers in an access-controlled
building. Physical access to our servers
is limited to Mirela & Associates systems
administration personnel only.
Choice/Opt-Out:
This site gives users/customers the following
options for removing their information
from our database and to not receive future
communications regarding our products
and services.
You can send e-mail to remove@STATEBOARDHELP.COM
Note: Please include 'Remove' in the subject
line of email.
You can call us at 760.864-4150 for removal
from our database.
Correct/Update:
This site gives users the following options
for changing and modifying information
previously provided.
You can send e-mail to support@STATEBOARDHELP.COM.
Note: Please include 'Update My Information'
in the subject line of email and explain
the update in the body of the email.
You can call us at 760.674-1624 or information
updates.
You can log-in to your account at STATEBOARDHELP.COM
and modify the information yourself.
Returns/Exchanges:
We offer a
100% refund or product replacement for
defective items. Should a Mirela & Associates™
product be defective in any way, simply
contact us via email for a Return Authorization
number. After you contact us, we will
send you a return package. Please note
that we will not accept a return without
prior authorization, a copy of the original
invoice, and a note explaining the reason
for return. We are not responsible for
unauthorized returns. Any unauthorized
return will be shipped back at the owner's
expense or refused. After we receive the
defective item, we will gladly replace
it or offer a full refund.
Damaged shipments
should be reported to the appropriate
carrier immediately for proper claim handling.
All other defective merchandise must be
returned directly to the appropriate manufacturer
for warranty replacement or repair. Please
note that if an order is cancelled after
24 hours of credit card processing, you
will incur a 20% restocking fee. The same
fee applies to any item that is customized
or Special Ordered and canceled. Merchandise
which has been used, altered, or installed
will void any return privileges. Merchandise
must be in the condition received, in
order to qualify for return.
Contacting
Mirela & Associates:
If you have any questions about this privacy
statement, the practices of this site,
or your dealings with Mirela & Associates,
you can contact:
Mirela & Associates
Attention: Internet Support
Phone: 760-864-4150
Email: support@STATEBOARDHELP.COM
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